Alternative Dispute Resolution

In case of consumer disputes, the consumer can resort to the European Online Dispute Resolution Platform, available at ec.europa.eu/consumers/odr/main/index.cfm or to the following alternative consumer dispute resolution entities (under Law No. 144/2015, of September 8):

CNIACC — National Center for Information and Mediation of Consumer Conflicts

Rua D. Afonso Henriques, 1 4700-030 Braga

Tel.: 213 847 484

Email: [email protected]

Web: https://www.cniacc.pt/en

CIMAAL — Consumer Conflict Information, Mediation and Arbitration Center of the Algarve

Av. 5 de Outubro, No. 55, R/C Right. 8000-075 Faro, Portugal

Tel.: 289 823 135

E-mail: [email protected]

Web: https://consumoalgarve.pt/index.php/en/

Consumer Dispute Arbitration Center of the District of Coimbra

Av. Fernão Magalhães, nº 240, 1st - 3000-172 Coimbra

Tel.: 239 821 690 /289 / Fax: 239 821 690

E-mail: [email protected]

Web: https://cacrc.pt/

Consumer and Arbitration Information Center of Porto

Rua Damião de Góis, 31 – Store 6 – 4050-225 Porto

Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109

E-mail: [email protected]

Web: http://www.cicap.pt/

Valley of Ave Consumer Dispute Arbitration Center / Arbitration Court

Captain Alfredo Guimarães Street, No. 1, 4800-019, Guimarães

Phone: 253 422 410 / Fax: 253 422 411

E-mail: [email protected]

Web: http://www.triave.pt/

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Tribunal) Braga

Rua D. Afonso Henriques, nº 1 (Ed. Junta de Freguesia da Sé), 4700-030 Braga

Tel: 253 617 604 / Fax: 253 617 605

E-mail: [email protected]

Web: http://www.ciab.pt