Complaints, Terms & Conditions
At FIZ, we strive to provide exceptional service to our users. However, if you encounter any issues or have concerns, we are here to assist you. Below are the steps to file a complaint:
Contact us
If you have a concern or simply want to discuss an issue, you can reach out to us through the FIZ platform. Our dedicated team is available to address your concerns promptly.
Please provide the following information:
Your full name
The mobile phone number and email address associated with your account
A description of the issue
The date the problem began
Your preferred resolution
Online Form: Alternatively, you can file a complaint using our online form. Fill in the required details, and our team will review your complaint promptly.
Email: You can also email us at complaints@fiz.co with the details of your complaint. Be sure to include the required information mentioned above.
We will thoroughly review your complaint and respond to you via email. Communication will be in either Portuguese or English. We are committed to addressing your concerns promptly and ensuring your satisfaction with our tools and products.
Thank you for choosing FIZ.
Terms & conditions
Agreement
1.1. By using the FIZ Platform or App, the user agrees to these Terms & Conditions (“Terms of Service”).
1.2. FIZ reserves the right to revise, amend, or replace these Terms without prior notice. Continued use after updates constitutes binding acceptance.
1.3. Any new features or tools introduced to the Platform are subject to these Terms.
1.4. The most recent version is always accessible at https://fiz.co/docs.
1.5. Violation of any provision may result in suspension or immediate termination of the user's account.
1.6. FIZ does not pre-moderate user-generated content and is not responsible for any such content. However, FIZ retains the right, without prior notice, to review, monitor, remove or restrict access to any content that violates applicable laws, regulatory obligations, or the spirit and letter of these Terms, and may report such content to appropriate authorities.
Account usage
2.1. Users must be 18 years of age or older.
2.2. Account creation requires full name, valid email, and other information reasonably requested by FIZ.
2.3. Account credentials must not be shared. User may add authorized users in accordance with their plan.
2.4. The user is responsible for maintaining the confidentiality of access credentials and for all activity that occurs under their account.
2.5. FIZ disclaims liability for damage or loss resulting from unauthorized account access or misuse.
2.6. The user is solely responsible for the accuracy, legality, and integrity of any data submitted to FIZ.
Website & app use
3.1. Users may access and manage their account data via the Platform.
3.2. FIZ is not liable for direct, indirect, incidental, or consequential damages arising from use of or reliance on the Platform, its content, or third-party links.
3.3. FIZ reserves the right to temporarily or permanently suspend access for maintenance, upgrades, legal compliance, or other operational reasons.
Termination and cancellation
4.1. Users may cancel their account through the Platform interface.
4.2. Upon cancellation, all user data is subject to permanent deletion without recovery. Users must back up their data before cancellation.
4.3. Cancellation does not entitle the user to a refund of prepaid amounts.
4.4. FIZ may suspend or terminate access without notice if the user violates these Terms, applicable laws, or engages in abusive conduct.
Paid Services & Subscription
5.1. The core FIZ Invoicing functionality is and will remain free of charge in perpetuity. This guarantee does not apply to optional add-ons or premium features.
5.2. Advanced features and services may be available under paid subscription plans, subject to specific terms.
5.3. All payments are billed in advance and are strictly non-refundable, including partial months or unused time.
5.4. Upgrades are applied immediately and billed accordingly. Downgrades may require confirmation and FIZ approval.
5.5. Subscriptions do not renew automatically by default. Renewal must be confirmed by the user per instructions provided via email.
5.6. FIZ may adjust pricing with 30 days’ notice, published via the Platform or direct communication.
5.7. Inactive accounts may be subject to administrative fees, as disclosed in the pricing policy.
Copyright & Intellectual Property
6.1. All rights to the Platform, including all software, trademarks, logos, and content (except user-submitted data), are owned by FIZ.
6.2. Unauthorized use, duplication, reproduction, distribution, or reverse engineering of any part of the Platform is strictly prohibited.
6.3. User-generated content remains the property of the user; however, FIZ may store, process, and use such content for service delivery, support, or legal compliance.
General Conditions
7.1. The Platform is provided on an "as-is" and "as-available" basis. FIZ makes no warranties, express or implied.
7.2. Technical support is available via email for both free and paid users, except where overdue payments exist.
7.3. The Platform relies on third-party hosting and technology providers.
7.4. Users may not attempt to interfere with, disrupt, or gain unauthorized access to the Platform.
7.5. Users may not transmit malware, spam, or any malicious or automated scraping software through the Platform.
7.6. FIZ does not guarantee the Platform will meet all user expectations or be error-free, uninterrupted, or secure.
7.7. Users accept the risk of temporary service outages or interruptions due to maintenance, updates, or external dependencies.
Privacy & Data Protection
8.1. FIZ collects and processes personal data in accordance with GDPR and other applicable data protection laws.
8.2. Data is processed solely for legitimate purposes necessary for delivering, improving, and supporting the Service.
8.3. Personal data will never be sold. It may be shared with third-party processors under strict confidentiality and security obligations.
8.4. Users have the right to access, rectify, or request deletion of their data, subject to legal obligations.
8.5. Upon account termination, FIZ may retain user data for audit, compliance, dispute resolution, or operational continuity for a duration determined at its sole discretion.
8.6. For more, see https://fiz.co/privacy.
Jurisdiction & Disputes
9.1. These Terms are governed exclusively by the laws of Portugal, without regard to conflict of laws.
9.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal. FIZ and the user agree to attempt amicable resolution before initiating formal proceedings.
9.3. Claims must be initiated within 12 months of the alleged cause of action or they will be deemed waived.
Limitation of Liability
10.1. To the fullest extent permitted by law, FIZ disclaims all liability for any indirect, incidental, punitive, or consequential damages including, but not limited to, loss of data, revenue, profits, or business opportunity.
10.2. FIZ’s aggregate liability shall not exceed the amount paid by the user in the twelve (12) months preceding the event giving rise to the claim.
Version date: 14.07.2025 Questions: support@fiz.co
© 2025 FIZ
NIPC 517696835
AT Certificate No. 3041